---
title: Email
url: 'https://faq.servetheworld.net/myserve/en/webhotell/epost'
markdown: 'https://faq.servetheworld.net/myserve/en/webhotell/epost.md'
lang: en
date: '2026-09-17'
description: 'Here you will find answers to the most common questions related to email, account settings, changes to services, and more. Please note that email on web hosting is not suitable for mass sending, e.g. newsletters, marketing, etc. Create an email account Change password for an email account E…'
taxonomy:
  category:
    - docs
---

[](#)- [Norsk](https://faq.servetheworld.net/myserve/no/webhotell/epost)
- [English](https://faq.servetheworld.net/myserve/en/webhotell/epost)

   [ STW Knowledge Base ](https://faq.servetheworld.net/myserve/en)     [ Web hosting ](https://faq.servetheworld.net/myserve/en/webhotell)      Email    

# Email

Here you will find answers to the most common questions related to email, account settings, changes to services, and more.

Please note that email on web hosting is not suitable for mass sending, e.g. newsletters, marketing, etc.

[Create an email account](#opprette-e-postkonto)
[Change password for an email account](#endre-passord)
[Email forwarding](#videresending-av-epost)
[Set up auto-reply](#opprette-autosvar)

[Webmail](https://faq.servetheworld.net/myserve/en/webhotell/epost/webmail)
[Create auto-reply in Webmail](https://faq.servetheworld.net/myserve/en/webhotell/epost/webmail#opprette-autosvar-webmail)

[Configure certificate for email connection](#cert-mail)
[Spam filter](https://faq.servetheworld.net/myserve/en/webhotell/epost/plesk-spamassassin)
[DKIM and SPF](#dkim-spf-setup)
[Import/copy email from an external IMAP server](#importere-epost)

#### Email client setup for email on web hosting

[General IMAP and POP setup in an email client on PC/phone)](#generell-oppsett-i-epostprogram-p%C3%A5-pc-telefon)
[IMAP account or POP account](#imap-vs-pop)?

[Outlook 2019](https://faq.servetheworld.net/myserve/en/webhotell/epost/outlook-2019)
[Apple Mail](https://faq.servetheworld.net/myserve/en/webhotell/epost/apple-mail)
[iPhone / iPad](https://faq.servetheworld.net/myserve/en/webhotell/epost/oppsett-pa-iphone-ipad)
[Thunderbird](https://faq.servetheworld.net/myserve/en/webhotell/epost/thunderbird)

#### Create an email account on web hosting 

1. Log in to <https://my.servetheworld.net>
2. Click **Products**
3. Click **My Products**
4. Click **Manage** for the relevant web hosting plan
5. Click **Email**
6. Click **Create Email Account**
7. Enter a name and a password for the new email account
8. Click **Create** to complete

The email account is ready for use immediately.

Webmail is available at [https://webmail.yourdomainname.no](#) for the fastest access to receive and send email. Replace **yourdomainname.no** with your own domain (the part after the @ in your email address)

#### General setup in an email client on PC/phone

##### IMAP setup - your email is synchronized across all devices.

|  |  |
|---|---|
| Username | Your full email address, e.g. <post@your-domain.no> |
| Password | Your email password |
| IMAP server/host name | **your-domain.no** or **mail.your-domain.no** (Replace "your-domain.no" with your actual domain name) |
| IMAP port | 993 |
| IMAP connection | SSL/TLS |
| SMTP server/host name | **your-domain.no** or **mail.your-domain.no** (Replace "your-domain.no" with your actual domain name) |
| SMTP port | 465 |
| SMTP connection | SSL/TLS |
| SMTP authentication | Login or Password |

##### POP setup

|  |  |
|---|---|
| Username | Your full email address, e.g. <post@your-domain.no> |
| Password | Your email password |
| POP server/host name | **your-domain.no** or **mail.your-domain.no** (Replace "your-domain.no" with your actual domain name) |
| POP port | 995 |
| POP connection | SSL/TLS |
| SMTP server/host name | **your-domain.no** or **mail.your-domain.no** (Replace "your-domain.no" with your actual domain name) |
| SMTP port | 465 |
| SMTP connection | SSL/TLS |
| SMTP authentication | Login or Password |

#### IMAP account or POP account 

You can choose which account type you want to set up in your email client on a PC or smartphone. Read about the differences below:

- [IMAP](#bb85e2616b0)
- [POP](#bb85e2616b1)

- Ideal if you want to read email on multiple computers and smartphones, as well as webmail
- Assumes that all email is stored on the server as it arrives.
- Folders and contents are synchronized to the mail server, and then synchronized to your other IMAP devices.

- Assumes that all email is downloaded and stored on your computer, and a *copy of the email is usually deleted from the mail server*.
- You usually do not need to worry about storage space on the server.
- Not ideal if you want to read or synchronize email on multiple computers and smart devices.
- Subfolders and their contents are not synchronized, e.g. Sent Items.

### Change password for an email account in web hosting (2 options) 

##### Option 1: *You have a working password and want to change it*.

1. Log in to your email account at *<https://webmail.your-domain-name>* (Note: replace **your-domain-name** with your own domain name) 
    - Example: Your domain name is **example.no**. The webmail address will be **webmail.example.no**
2. After logging in, click **Settings** (or **Options** if you have Windows web hosting)
3. Click **Password** (or **Login** if you have Windows web hosting)
4. Fill in the password fields
5. Click **Save**

[![webmail_endre_passord](https://faq.servetheworld.net/myserve/images/5/b/6/8/6/5b6867c929d2d059c198f4cd5fab07d0526f716c-webmailendrepassord.png "webmail_endre_passord")](https://faq.servetheworld.net/myserve/images/8/4/c/d/a/84cda51b6b4ec6d490649f5050e933e13c6c4359-webmailendrepassord.png)

[![webmail_windows](https://faq.servetheworld.net/myserve/images/0/c/d/9/5/0cd95b5941e168a5edcc49e1982c39ff26140ae7-webmailwindows.png "windows_webmail")](https://faq.servetheworld.net/myserve/images/e/7/6/3/7/e7637bec939bcfde48d2096f1f5f5920a6e21f4e-webmailwindows.png)

##### Option 2: *You have forgotten your current password*.

1. The web hosting administrator must log in to <https://my.servetheworld.net>
2. Click **Products**
3. Click **My Products**
4. Click **Manage** for the relevant web hosting plan
5. Click **Email**
6. Click the **Edit icon** to the right of the relevant email account to change the password
7. Enter the password in the New Password field
8. Click Save

### Email forwarding in web hosting

1. Log in to <https://my.servetheworld.net>
2. Click **Products**
3. Click **My Products**
4. Click **Manage** for the relevant web hosting plan
5. Click **Email Forwarding**
6. Click **Create email forwarding**
7. Enter the address and destination (use a comma to separate multiple destination addresses)

### Set up auto-reply in web hosting

1. Log in to <https://my.servetheworld.net>
2. Click **Products**
3. Click **My Products**
4. Click **Manage** for the relevant web hosting plan
5. Click \**Plesk*
6. Go to **Mail**
7. Click the relevant email account
8. Go to the **Auto-Reply** tab
9. Tick **Switch on auto-reply**
10. Customize your auto-reply
11. Click OK to save, and test your auto-reply by sending an email to your own address

### Configure certificate for email connection in web hosting 

How to set up a valid certificate for email connections (IMAP, POP, SMTP).

1. Log in to <https://my.servetheworld.net>
2. Click **Products**
3. Click **My Products**
4. Click **Manage** for the relevant web hosting plan
5. Click **Plesk**
6. Go to **Mail**
7. Click **Mail Settings**
8. Click the relevant domain name
9. Select the certificate in the **SSL/TLS certificate for mail** field (see image below)
10. Click OK or Apply to save

[![](https://faq.servetheworld.net/myserve/images/9/c/f/7/7/9cf77e11609eb3b6676e8ee0deecdc3190dab295-pleskmailcert.png)](https://faq.servetheworld.net/myserve/images/2/d/d/6/1/2dd6157a77e80cf7d555afd86b9a1b01dcbcf585-pleskmailcert.png)

### DKIM and SPF records in web hosting 

**DKIM** and **SPF** can improve email delivery by authenticating email and confirming the sender’s identity. This increases trust with receiving mail servers and reduces the likelihood that email ends up in spam.

DKIM and SPF for your domain name are created automatically for all domains with an active email service. The [DNS record](https://faq.servetheworld.net/myserve/en/domener/dns#hvor-finner-jeg-dns-administrasjon) for SPF looks like this, for example:

```
v=spf1 a mx include:_spf.stwcp.net ~all
```

How to check the DKIM setup for your domain name:

1. Log in to <https://my.servetheworld.net>
2. Click **Products**
3. Click **My Products**
4. Click **Manage** for the relevant web hosting plan
5. Click **Plesk**
6. Go to **Mail**
7. Click **Mail Settings**
8. Click the relevant domain name
9. Make sure the box is checked for **Use DKIM spam protection system to sign outgoing email messages**
10. Click **Apply** to save changes

- When DKIM is enabled, you can find the DNS records by clicking **How to configure external DNS**
- If your domain name uses ServeTheWorld nameservers, the DKIM DNS records will be added automatically to your domain name.

### Import/copy email in web hosting from an external IMAP server 

1. Log in to <https://my.servetheworld.net>
2. Click **Products**
3. Click **My Products**
4. Click **Manage** for the relevant web hosting plan
5. Click **Plesk**
6. Click the **Mail** tab
7. Click **Mail Importing**
8. Click **Import mail messages**
9. Click **Show advanced options**Fill in the following: 
    - **Source email** - your email address
    - **Source password** - your password
    - **Import to** - Select an existing email account or create a new email account (if you choose new, you must enter a Destination email and password)
    - **Source IMAP host** - Enter the IMAP mail server. If you are unsure, contact your email provider
    - **Source IMAP port** - Enter the IMAP port. If you are unsure, contact your email provider
10. Click **OK** to start the import/copy of email

|  |  |
|---|---|
| [![plesk_mail_import_01](https://faq.servetheworld.net/myserve/images/3/2/5/7/2/325720185e5dbde53858dc8777fa537d54a11861-pleskmailimport01.png "plesk_mail_import_01")](https://faq.servetheworld.net/myserve/images/4/7/e/2/4/47e2439da752d566beb14c73ab3822b633b4471a-pleskmailimport01.png) | [![plesk_mail_import_02](https://faq.servetheworld.net/myserve/images/f/7/e/f/b/f7efbd18cb230ff408b1546100bdda5fe6b93028-pleskmailimport02.png "plesk_mail_import_02")](https://faq.servetheworld.net/myserve/images/a/c/e/f/e/acefec5b86747e9c9a30a1404c32ecf4b1b04735-pleskmailimport02.png) |

 [ ](https://faq.servetheworld.net/myserve/en/webhotell/administrasjon) [](https://faq.servetheworld.net/myserve/en/webhotell/epost/oppsett-pa-iphone-ipad)

---

## Navigation

- Parent: [Web hosting](https://faq.servetheworld.net/myserve/en/webhotell.md)
- Previous: [Administration](https://faq.servetheworld.net/myserve/en/webhotell/administrasjon.md)
- Next: [Wordpress](https://faq.servetheworld.net/myserve/en/webhotell/wordpress.md)
- Children:
  - [Webmail](https://faq.servetheworld.net/myserve/en/webhotell/epost/webmail.md)
  - [Spamfilter](https://faq.servetheworld.net/myserve/en/webhotell/epost/plesk-spamassassin.md)
  - [Outlook 2019](https://faq.servetheworld.net/myserve/en/webhotell/epost/outlook.md)
  - [Thunderbird](https://faq.servetheworld.net/myserve/en/webhotell/epost/thunderbird.md)
  - [Mail (iOS)](https://faq.servetheworld.net/myserve/en/webhotell/epost/oppsett-pa-iphone-ipad.md)
  - [Mail (macOS)](https://faq.servetheworld.net/myserve/en/webhotell/epost/apple-mail.md)
  - [Outlook (iOS)](https://faq.servetheworld.net/myserve/en/webhotell/epost/outlook-ios.md)