---
title: Feilsøking
url: 'https://faq.servetheworld.net/myserve/no/acronis-backup-cloud/feilsoking'
markdown: 'https://faq.servetheworld.net/myserve/no/acronis-backup-cloud/feilsoking.md'
lang: 'no'
date: '2026-09-17'
description: 'Backup feiler i Acronis Backup Cloud Backup feiler med symptom(er): Server er offline (grå) i kontrollpanel https://baas.stwcp.net Feilmelding "Cannot allocate memory" Feilmelding "The backup agent was offline at a scheduled backup time" Løsningsforslag: Restart Acronis agent …'
---

[](#)- [Norsk](https://faq.servetheworld.net/myserve/no/acronis-backup-cloud/feilsoking)
- [English](https://faq.servetheworld.net/myserve/en/acronis-backup-cloud/feilsoking)

   [ STW Knowledge Base ](https://faq.servetheworld.net/myserve/no)     [ Acronis Backup Cloud ](https://faq.servetheworld.net/myserve/no/acronis-backup-cloud)      Feilsøking    

# Feilsøking

#### Backup feiler i Acronis Backup Cloud

Backup feiler med symptom(er):

- Server er offline (grå) i kontrollpanel <https://baas.stwcp.net>
- Feilmelding "*Cannot allocate memory*"
- Feilmelding "*The backup agent was offline at a scheduled backup time*"

![](https://faq.servetheworld.net/myserve/images/0/5/4/7/b/0547b17c4c97ef7d52ff392b6b0d4734a3639a77-offlineacronis.png)

**Løsningsforslag**: Restart Acronis agent

- [Linux](#23ea9a83760)
- [Windows](#23ea9a83761)

**/etc/init.d/acronis\_mms restart** eller **systemctl restart acronis\_mms**

Relevante porter må åpnes på server (f.eks. iptables, firewalld) for utgående TCP trafikk.

- 443
- 8443
- 7770-7800
- 44445

Kjør diagnoseverktøy for å verifisere at server har tilgang via relevante porter:
[https://kb.acronis.com/content/47678#Linux\_64bit1](https://kb.acronis.com/content/47678#Linux_64bit1)

Restart Acronis MMS (Managed Machine Service) via **Start->Kjør->Services.msc**

Relevante porter må åpnes på server (Windows Firewall) for utgående TCP trafikk.

- 443
- 8443
- 7770-7800
- 44445

Kjør diagnoseverktøy for å verifisere at server har tilgang via relevante porter:
<https://kb.acronis.com/content/47678#Windows0>

---

## Navigation

- Parent: [Acronis Backup Cloud](https://faq.servetheworld.net/myserve/no/acronis-backup-cloud.md)
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