Email

Here you will find answers to the most common questions related to email, account settings, changes in services, and more.

Create email account
Overview of mail servers (SMTP, IMAP, POP)
IMAP
POP
Change password for email account
Forwarding of email
Create alias
Create auto answer
I'm having trouble sending email (debugging)

Email progtam setup

Outlook 2016
Outlook 2016 for Apple
iPhone / iPad
Apple Mail
Thunderbird (Windows)
Samsung Galaxy Tab
Windows Live Mail 2012

Create email account

  1. Log in to https://hcp.stwcp.net/
  2. Navigate to Email and select Email Accounts
    • If you have multiple domains, you must first select the domain name
  3. Click the Add to Email Account button
  4. Fill in all fields marked with a star (*)
  5. Select Save

Your email account is now ready for use - note that your email address is username for login by email.

Do not have email programs on your PC? Webmail is available at https://webmail.stwcp.net/ for quick access to email. Your username is the email address.

Overview of mail servers (SMTP, IMAP, POP)

  1. Log in to https://hcp.stwcp.net/
  2. Navigate to Email
  3. Select Email Accounts Here you will find server name for incoming mail server (IMAP and POP) and outgoing mail server (SMTP).

IMAP

  • Ideal if you want to read email via multiple computers and smartphones, as well as webmail at https://webmail.stwcp.net/
  • Assumes that all mail is stored on server as they enter.
  • Folders m / content are synchronized to mail server, then to your other devices with IMAP

POP

  • Assumes that all email is downloaded and stored on your computer - copy of the email is usually deleted from mail server.
  • You do not usually need to worry about storage on the server
  • Not ideal if you want to read email via multiple computers and any smartphone
  • Subfolders w / content are not synced back to mail server, eg. "Sent Items"

Change password for email account

  1. Log in to https://hcp.stwcp.net/
  2. Navigate to Email and select Email Accounts
  3. Select Edit for Current Email Account
  4. Select the General tab
  5. Enter new password in the New Password and Repeat Password fields
  6. Click the Save button
  7. You can now test your login at webmail http://webmail.stwcp.net/
  8. The username is the email address

Forwarding of email

  1. Log in to https://hcp.stwcp.net/
  2. Navigate to Email and select Email Forwarding
  3. Enter the current email address to forward the message in the Email Address field
  4. Enter recipients in the Forward To field
    • Make sure each email address is on a separate line and without spaces before and after the address (s)
  5. Click Save

Create alias

An alias will save emails to an existing email account

  1. Log in to https://hcp.stwcp.net/
  2. Navigate to Email and select Email Accounts
  3. Select Edit for Current Email Account
  4. Select the Alias tab
  5. Enter the desired alias to forward email to your email account
    • Make sure each email address is on a separate line and without spaces before and after the address (s)
  6. Click Save

Create auto answer

  1. Log in to https://hcp.stwcp.net/
  2. Navigate to Email and select Email Accounts
  3. Select Edit for Current Email Account
  4. Select the Auto Answer tab
  5. Change status to ACTIVE
  6. Type the desired subject and message
  7. Click Save

I'm having trouble sending email (debugging)

  1. No internet connection. You may want to test this by opening a web browser on your PC or smartphone (Internet Explorer, Google Chrome, etc.) and try to visit various websites.

  2. Email settings settings are incorrect / modified - See different instructions for setup in different email programs above.

  3. Incorrect username and / or password - It is recommended that you have the password for your email account available. A valid test of whether you have the correct username and password for email is by logging in to webmail at https://webmail.stwcp.net/ (note that you can change password for email account in control panel at https: //hcp.stwcp .net, contact owner of the webhotel)

  4. Outgoing SMTP port 25 is blocked by local ISP, blocked in network at office, airport, hotel, etc. Here it is recommended to change to SMTP port 587. See the instructions as mentioned in point 3.

  5. Certain email programs support change of sender address (FROM). If the FROM address changes later in your email program, sending the email will be rejected by mail server and you will receive an error message, for example. "Sending address rejected" or error code 553 5.7.1 in Microsoft Outlook.

  6. Antivirus or firewall software blocks outbound (and preferably incoming) email. Try disabling the program and then resend email.